FAQs
The most frequently asked questions about LifeTree
Have questions? We’ve organized answers by topic so you can find what you need—quickly and easily.
Getting Started
What is LifeTree?
LifeTree is a private, ad-free platform designed to help families stay connected and preserve what matters most. You can build your family tree, store photos and videos, share recipes, and document traditions in one secure space.
LifeTree is built only for families, not public audiences. A trusted environment where your memories, relationships, and heritage stay safe and within your control.
What is the purpose of LifeTree?
LifeTree exists to help families preserve and pass on what matters most- their stories, traditions, and memories. Over time, valuable pieces of family history like recipes, rituals, and personal experiences often get lost because there’s no dedicated place to keep them.
LifeTree provides a private, secure space where it’s not only about storing memories, but about helping families stay connected and understand where they come from.
Who is LifeTree designed for?
LifeTree is designed for any family that wants to stay connected and preserve their heritage including nuclear families, extended joint families, grandparents preserving stories for grandchildren, parents building cultural awareness for children, and Indian diaspora families maintaining roots across countries. LifeTree works for families of all sizes and structures.
How do I get started with LifeTree?
Download LifeTree from the App Store or Google Play and create a free account in minutes. Start building your family tree by adding basic details about yourself and your family, which allows the app to label the relationships. No prior knowledge is needed.
How do I invite family members to LifeTree?
You can invite family members directly from your family tree by adding their phone number or email and sending a private invite link. Only people you personally invite can join your space because LifeTree does not have public search or discovery, ensuring your family network stays completely private. Once invited, family members can join on iOS or Android and start connecting instantly.
Does LifeTree work in Indian regional languages?
Yes, LifeTree supports several Indian regional languages, including Hindi, Gujarati, Kannada, Telugu, Tamil, and Bengali, along with global languages like English, Spanish, German, French, Dutch, and Arabic. This makes it easier for family members, especially elders, to use the app comfortably in their preferred language.
Can I create more than one family tree?
Yes, LifeTree allows you to create and manage multiple family trees within a single account. For example, you can have separate trees for your maternal and paternal sides, or for your spouse’s family. Each tree can be managed separately, making it easy to organize different sides of your family.
Is there a limit on how many family members I can add?
No, LifeTree allows you to add unlimited family members to your family tree, even on the free plan. There is no restriction on the size of your family network, so you can include everyone across generations.
You can also create and manage multiple family trees, depending on your needs, with flexible options available across plans.
My children are growing up abroad. How does LifeTree help them stay connected to their roots?
LifeTree is built specifically for this situation. Your children can:
- Hear grandparents' stories in their own voice through audio and video Memories
- Learn how your family celebrates each festival through documented traditions
- See photos and timelines of family back home
- Join live cooking sessions to learn family recipes from grandparents in real time
- Interact with cousins and family through private chats and calls
The goal is that cultural identity is lived and experienced, not just explained.
Pricing Plans
What pricing plans does LifeTree offer?
LifeTree offers five plans: Seed (free), Sapling, Tree, Forest, and Legacy. Each tier unlocks more family trees, storage, events, and photo restorations — so you can start free and grow as your family does.
Is LifeTree free to use?
Yes. LifeTree's Seed plan is free forever, with no credit card required. It includes 1 family tree, 10 GB private storage, family albums, recipes, polls, quizzes, and photo restoration.
What's the difference between LifeTree's plans?
Each LifeTree plan adds capacity and features for your specific requirement. Choose from Seed (free), Sapling, Tree, Forest, and Legacy plans. Click here to learn more.
Which LifeTree plan is right for my family?
Choosing the right LifeTree plan depends on your family’s size, structure, and how you want to use the platform. Contact us, and our team will help you choose the plan that best fits your needs.
How many family trees can I create on LifeTree?
Seed includes 1 family tree, Sapling 2, and Tree 7. Both Forest and Legacy include unlimited family trees, with setup assistance on Forest and full data migration on Legacy.
What is photo restoration on LifeTree?
Photo restoration is a LifeTree feature that revives old, faded, or damaged family photos.
Billing
Does LifeTree offer monthly or annual billing?
Both. LifeTree offers monthly and annual billing on all paid plans. Annual billing saves you the equivalent of about 2 months' worth of fees per year compared to paying monthly.
How much can I save with annual billing on LifeTree?
Annual billing on LifeTree saves you between ₹189–₹2,589 a year (India) or $5.8–$43.8 a year (global), depending on your plan, that's roughly 2 months free.
What payment methods does LifeTree accept?
LifeTree accepts all major credit and debit cards including Visa, Mastercard, and American Express through our secure payment partners, Stripe and Razorpay.
Is LifeTree available internationally?
Yes. LifeTree is available globally. We support international payments through Stripe and Razorpay, including multiple currencies where applicable. During checkout, supported payment methods, local currency options, and applicable taxes are automatically displayed based on your location.
Are taxes included in the LifeTree subscription price?
No. All LifeTree subscription prices are exclusive of tax. Applicable taxes and bank charges are calculated based on your location and shown as a full breakdown at checkout before you pay.
Will I receive an invoice after payment?
Yes. A LifeTree invoice is automatically generated and emailed to your registered email address after every successful payment.
Is my payment information secure on LifeTree?
Yes. LifeTree processes all payments through Stripe and Razorpay, both certified at PCI DSS Service Provider Level 1, the highest level of certification available for handling card data globally. LifeTree never stores or sees your card details.
Subscriptions
Can I cancel my LifeTree subscription anytime?
Yes, you can cancel your LifeTree subscription anytime from your account settings. Your access stays active until the end of the billing period you've already paid for, after which auto-renewal stops.
Do I get a refund if I cancel my LifeTree subscription?
No. LifeTree does not offer refunds for cancelled subscriptions. Your service remains fully active for the duration you've already paid for, then ends automatically.
Does my LifeTree subscription auto-renew?
Yes. LifeTree subscriptions renew automatically at the end of each billing cycle, so your family's data and access stay uninterrupted. You can turn off auto-renewal anytime in your account settings.
How do I turn off auto-renewal on LifeTree?
You can turn off auto-renewal anytime from your LifeTree account settings under "Subscription." Your plan stays active until the end of your current billing cycle, then ends without any further charge.
Features
Can I build a family tree on LifeTree for free?
Yes, building a family tree on LifeTree is completely free, with no limit on how many family members you can add. Most families complete their initial tree in under 10 minutes.
Can I see how two family members are related to each other?
Yes. LifeTree's visual relationship mapping shows the connection between any two family members at a glance. This is helpful for teaching children about extended family, or for understanding complex multi-branch family structures.
Who are Nora & Reno?
Nora and Reno are family tree assistants that help you build your family tree. Instead of filling out manual forms, your chosen assistant helps you add family members and create accurate connections step by step, making the experience easy and intuitive for first-time users. You can also personalize your experience by creating custom avatars and name it to build your family tree.
How does the recipe sharing feature work?
The recipe feature allows family members to document and share recipes in a detailed and meaningful way. You can add photos, videos, step-by-step instructions, exact measurements, and even the personal story behind each dish. All recipes are stored in your private family space, making them easy to revisit and pass down.
What is Live Recipe Streaming?
Live Recipe Streaming allows you to host real-time cooking sessions with your family, wherever they are in the world. Family members can join from their own devices, watch the process, and interact during the session. Once the session ends, the full recording is automatically saved in your private family space, so anyone who missed it can watch later.
How many people can join a live cooking session?
Unlimited family members can join a live cooking session, as long as they are part of your family tree or a specific group. You can also choose exactly who you want to invite.
Invited members receive a notification and can join the session from their own devices, watch live, and interact through comments. This makes it easy to bring everyone together, no matter where they are.
How do I organize my family recipes on LifeTree?
You can sort recipes by course, occasion (such as festivals or special events), or regional origin.
This makes it simple to browse your family’s collection and quickly find the right recipe when you need it, whether it’s for a celebration or an everyday meal.
Can I store and share family photos and videos on LifeTree?
Yes. LifeTree provides secure, private storage for your family’s photos and videos. You can organize your media by events, dates, or people using features like albums, memories, and timelines. All content is stored in encrypted cloud storage with reliable backup plans, designed to keep your family’s memories safe over time.
You can also tag family members, add captions, and create video timelines with music and narration, making your memories more meaningful and easy to revisit.
How does LifeTree help preserve cultural heritage?
LifeTree has dedicated tools for documenting and preserving cultural heritage in one place. This includes festivals and how your family celebrates them, rituals with step-by-step explanations, prayers, songs, regional customs, and personal stories passed down through generations.
You can also capture unique family-specific traditions that make your heritage unique. Everything you document becomes part of your private family archive, helping preserve your culture and identity for future generations.
How do birthday and anniversary reminders work on LifeTree?
LifeTree automatically sends reminders for birthdays and anniversaries of all family members across all your family trees. You can send wishes and share photos directly from within the app. No important date is ever missed, even in a large extended family spread across cities.
Can LifeTree handle large extended or joint families?
Yes, LifeTree is built to support large extended and joint families, including those spread across different locations. You can create and manage multiple family trees and add unlimited members, such as maternal, paternal, and extended branches, all within one account.
You can also create private groups and choose which members to include in each space, giving you full control over how your family is organized.
Is LifeTree suitable for NRI and diaspora families?
Yes, LifeTree is designed to help NRI and diaspora families stay connected and preserve their cultural roots, no matter where they live. Features like live cooking sessions, cultural documentation, multilingual support, and real-time updates make it easier for families to stay involved in each other’s lives. It helps younger generations stay connected to their roots, while allowing elders to preserve and share their experiences in a meaningful way.
App
Does LifeTree work on both iPhone and Android?
Yes. LifeTree is available on both iOS (iPhone and iPad, download from the Apple App Store) and Android (download from the Google Play Store). Family members using different devices can all be part of the same family space simultaneously.
I am not very good with technology. Is LifeTree easy for me to use?
Yes, LifeTree is designed to be simple and easy to navigate, even for people who are not comfortable with technology. The app guides you to move between features and understand what to do next.
Assistants like Nora or Reno help you build your family tree by asking simple questions, so you don’t have to deal with manual forms. The app also supports multiple languages, allowing you to use it in the language you’re most comfortable with. If you ever need help, in-app FAQs and support are available to assist you.
My family is spread across India and abroad. Does LifeTree work internationally?
Yes. LifeTree works across countries and time zones. Family members can join from anywhere in the world in the same family space, sharing memories, joining video calls, and staying connected in real time.